“Every step was handled with care and efficiency, with a dignified and humanising approach. You never made the family feel like they were asking for charity; you treated them with respect and compassion, ensuring they felt valued. Without this support, the family would have struggled for much longer. The work you do should be a government-funded service for families in crisis. In all my years working in the charity sector in the UK, this is one of the best initiatives I have come across.”